BACK-OFFICE VS FRONT-OFFICE IN CLOUD SERVICES MANAGEMENT
The services provided by companies like ours require internal coordination that is hard to imagine from the outside. We ensure business continuity at all levels thanks to a dense network of contacts and workflows, which take place both as part of our core business and externally.
In this context, it could be interesting to analyze what influences productivity, from the organization of work to the management of daily critical issues. Going beyond functionalities and skills, it’s helpful also to make the distinction between back-office and front-office functionality. It’s a topic that many have heard about lately but is still less clear than it should be.
As a general rule, back-office and front-office cooperate and coordinate, but represent two distinct aspects of the management of a company. The back-office takes care of the internal functioning of an organization. The front-office takes care of the relations between the company and its customers. The back-office determines the strategies necessary to keep the business running, which are to be implemented at different levels and coordinated across multiple administrative and operational sectors.
In other words, if the front-office is what the customer “sees” of the company (for example, commercial, ticketing, or technical support), the back-office represents the engine of the company. You can think of it as the various support procedures for the company’s core business. Everything is only partially visible to the customer who purchases, for example, cloud services. That’s because the company limits what the outsiders perceive of the organization by putting together an effective front-office.
In this specific area, the use of the cloud becomes of fundamental value. Cloud technology has changed the structure of the services, making them easier to access in many ways. Moreover, it also made IT infrastructure much leaner, faster, and easier to manage and use, even for the less experienced.
A back-office or front-office service in the cloud, in essence, allows the management of resources to both the end customer and internal control. Everything is possible with only an internet connection and any device (PC, tablet, or smartphone), thanks to a series of web interfaces and apps that provide the necessary features for operating. To guarantee maximum confidentiality and security of operations, you get to use a password-protected network, two-factor authentication (2FA), firewall, and corporate VPN, which often are already integrated into packages. SaaS solutions are the typical answer to the issues outlined in this article.
As everyday examples that reflect these solutions at various levels, you can think of increased opportunities offered to customers or the higher flexibility of the services provided by the company. In particular, this is the case for the specific area of document management—the cloud computing management of your documents at any level and for any area, more precisely.
Thanks to the powerful technologies and infrastructures available on the market, not only can companies archive large quantities of documents entirely digitally, but they can also set up systems to modify data in real-time. You can make changes to the workflow and track the changes that are made to reconstruct the “path” if necessary.
It’s a technology that is continuously evolving and will lead customers on the road to success in the coming years. There is no doubt; in this area, cloud-based infrastructure has been able to lead to an increase in business functionality, both internally and externally.
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